Shipping/Returns
Free shipping to Australia and around NZ on orders over $50!
Now shipping to Australia, USA, Canada, UK and EU
Shipping
All orders are processed within 1 to 3 business days (excluding
weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
For orders shipped outside of NZ expect at least 3-10 working days to receive it.
Pick up - Queenstown Lakes District Area
Collection is from Wilson Bay only. Should you select this option the details will be sent to you once your item is ready to be collected
Returns/Exchanges
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require details of your order.
Refunds (if applicable)
To be eligible for a refund, your item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at youbetcha.handmadecreations@gmail.com and send your item to: PO Box 1334, Queenstown 9348
Shipping
To return your product, you should mail your product to: PO Box 1334, Queenstown 9348
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
